Terms of Service

These Terms of Service ("Terms") govern your use of Glamorph's mobile apps, web app, public booking pages, websites, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use Glamorph for a business or workspace, you confirm that you have authority to accept them for that business. If you do not agree, do not use the Service.

Agreement Overview

• You must be at least 16 to use Glamorph. To buy a subscription, you must have the legal capacity to make the purchase and meet the age requirements of the app store or seller.
• You keep ownership of your content and remain responsible for the client data you control
• Plans, booking, payment providers, and device-dependent features have their own eligibility and availability limits
• We may suspend or terminate accounts that break these Terms or threaten the Service

Using the Service

When using Glamorph, you agree to:

• Provide accurate information — Keep account, business, merchant, and contact details current and truthful
• Protect access — Use only official Glamorph apps and sites, protect your credentials, do not share personal logins, and promptly report suspected unauthorized access
• Use the Service lawfully — Do not harass, exploit, mislead, infringe rights, upload malware, probe security, or interfere with other users
• Run your business responsibly — Follow these Terms and the consumer, booking, employment, tax, payment, privacy and professional laws that apply to your services.
• Protect client and team data — Have a valid legal basis and any required consent before storing personal data, meet any additional legal conditions for sensitive data, and respect data-subject rights

Your Content, Clients, and Workspaces

You retain ownership of content you create or upload, including client records, notes, formulas, photos, videos, documents, form answers, signatures, service and calendar data. You grant Glamorph a limited, non-exclusive license to host, back up, process, transmit, and display that content only as needed to provide, secure, and support the Service.

• You are responsible for the accuracy, legality, and use of your content and for maintaining any copy you are legally required to keep
• Do not upload content unless you have the rights and lawful authority to use it
• You control your services, availability, booking decisions, customer communications, cancellation or refund rules, and delivery of the beauty service
• Document templates, signature capture, PDFs, and records are tools, not legal, medical, tax, or professional advice. You decide whether a document is suitable and enforceable for your work
• Workspace owners and authorized administrators control team membership, roles, calendar visibility and access. Each member must use a separate login and may access business data only within their permissions.
• Content created inside a shared workspace belongs to that business context and may remain available to the workspace after a member leaves or deletes an account
• We may restrict or remove content that violates these Terms, law, third-party rights, or service security
• Account deletion and retention follow the Privacy Policy and the workspace and legal exceptions described in these Terms

When Glamorph acts as a processor of client or team personal data on your behalf, the Data Processing Agreement is incorporated into these Terms. By accepting these Terms, you also agree to the DPA for that processing. If you represent a business or organization, you confirm that you are authorized to accept both agreements for it. Data Processing Agreement

Plans, Trials & Subscription Billing

Your Glamorph subscription fee covers access to our software. It is separate from amounts your clients pay you for beauty services, including deposits, balances and tips. Connecting a payment provider is optional. Any disclosed integration fees and provider charges are separate from the subscription price.

The seller and billing provider for your Glamorph subscription are identified at purchase. If a reseller acts as Merchant of Record (the legal seller for the transaction), its role covers that software purchase only, not your clients’ beauty-service transactions. Client payments use your own connected provider account under the applicable provider agreement. Glamorph provides the software integration and remains responsible for its own obligations.

Glamorph may offer a limited free plan, an eligibility-based trial, and paid plans with different calendar or workspace capacity. The offer, limits, price, currency, billing period, renewal terms, and trial eligibility shown before confirmation control your purchase. Paid subscriptions renew automatically unless canceled before renewal.

• Subscription access — Fees pay for continued access during the subscription period. Not using the software or uninstalling it does not itself cancel renewal or automatically entitle you to a refund. Mandatory statutory rights remain unaffected.
• Trials — Eligibility, duration, first charge date and the recurring price are shown before confirmation. A trial linked to a paid subscription converts to paid billing unless canceled by the deadline shown in the purchase terms. Free-plan limits are shown in the product. Deleting records does not reset a lifetime limit.
• Billing — Apple App Store, Google Play or the web billing provider handles your purchase and shows the final local price. RevenueCat helps Glamorph confirm your subscription access.
• Cancellation — Cancel with the app store or web billing provider that manages your purchase. Unless that provider says otherwise, access continues until the end of the paid period.
• Refunds — Request a refund through the storefront or billing provider identified for your purchase, or contact support@glamorph.com for help. The applicable seller's policy and mandatory law govern the request. Cancellation does not automatically refund earlier charges.

Business purchases and consumer rights

You may purchase Glamorph for business or personal use. If you buy as a consumer, mandatory protections under applicable law, including the law of your habitual residence where required, continue to apply. Our refund, warranty and liability clauses do not limit statutory rights concerning conformity, remedies or withdrawal.

Turning off renewal and exercising a statutory right of withdrawal are different actions. For purchases sold through Link, its purchase terms provide EU and UK consumers with a 14-day cooling-off period from access to or delivery of the product. Use Link support to request withdrawal, or contact support@glamorph.com for help. Other purchases follow the applicable storefront or seller's statutory withdrawal notice. Using Glamorph does not by itself establish that a statutory right has been waived.

• Link purchase terms
• Link purchase support

Optional Payment-Provider Integrations

Eligible professionals may connect Stripe, SumUp, or Square to collect supported deposits, balances, custom payments, or in-person payments from clients. Availability depends on merchant country, provider account, device, hardware, release controls, and provider approval. These services are optional, separate from your Glamorph subscription, and not required for manual payment or expense records.

• You are the business selling beauty services to your client and contract directly with the connected provider. That provider supplies the payment service, payment page, card reader, terminal or contactless payments on an eligible device (Tap to Pay). Glamorph provides the software connection. It is not a bank, card-payment acquirer, card network, fiscal cash register, merchant of record for your beauty services, or holder of your funds.
• By connecting a provider, you authorize Glamorph to access the merchant information and perform the payment, refund, status, terminal, location, and reconciliation actions you request within the permissions granted. Provider-confirmed status is authoritative when it differs from a temporary Glamorph display.
• Providers process customer payment credentials. Glamorph stores operational transaction metadata and related customer, appointment, session, and workspace references, but not full card numbers, CVCs, PINs, or customer bank-login credentials.
• You are responsible for the services sold, customer authorization, accurate merchant information, receipts and legally required invoices, taxes, tips, refunds, disputes, chargebacks, fraud, and compliance with consumer, payment-network, and local fiscal rules. Glamorph records do not replace a legally required POS, fiscal receipt, invoice, or accounting system.
• Glamorph currently charges a 0.5% platform fee on eligible Stripe customer payments initiated through Glamorph. Glamorph currently adds no transaction fee to SumUp or Square payments and no fee to manual payment records. Each provider charges its own processing, hardware, dispute, or other fees. Any new or changed Glamorph transaction fee will be disclosed before it applies.
• A provider or Glamorph may refuse, delay, reverse, restrict, or suspend payment functions because of account status, risk, fraud, disputes, compliance, technical availability, or law. Disconnecting Glamorph does not cancel your provider agreement or resolve balances, refunds, disputes, or fees owed to the provider.

Using a connected provider also means accepting the agreements and privacy notices that apply to your merchant account, including:

• Stripe Connected Account Agreement
• Stripe Services Agreement
• Stripe Privacy Policy
• SumUp Terms
• SumUp Privacy Policy
• Square General Terms
• Square Privacy Notice
• Stripe payment-processing pricing

Cancellation, Expiry & Data Access

Cancel through the app store or online billing page that billed the purchase. Cancellation normally stops renewal without shortening the paid period. After trial or paid access expires, the account may become read-only. Business data may become eligible for deletion review after the 90-day retention period and warning notices, as explained in the Privacy Policy. This is not a guaranteed deletion date. A free plan remains subject to its displayed limits. Canceling a subscription does not delete your account or close a connected payment-provider account.

Service Boundaries & Limitation of Liability

Glamorph provides software tools. It does not replace professional judgment or medical, legal, fiscal or accounting systems. Third-party services, devices and networks can be unavailable or delayed. For consumer purchases, statutory conformity, remedies and liability rights apply without reduction by this section. For business purchases only, to the extent permitted by applicable law, liability for ordinary negligence is limited to foreseeable losses typical of the contract. Except for breach of essential contractual obligations, total liability for such ordinary negligence is capped at the fees paid for the Service in the 12 months before the event. These limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury, or any liability or rights that cannot lawfully be excluded or limited.

Suspension, Termination & Account Deletion

We may restrict, suspend, or terminate access when you breach these Terms, do not pay amounts due, create risk for clients or the Service, or when a provider, law, or security issue requires it. You can request account deletion in Settings. That request suspends the account and begins a reversible 30-day grace period. After that period, the account becomes eligible for deletion review under the Privacy Policy. Data in a shared workspace may remain for other authorized members, and ownership may be transferred. Limited financial, security, consent, and legal records may remain where required, as explained in the Privacy Policy.

Governing Law

These Terms are governed by the laws of Greece, without regard to conflict-of-law rules. Courts in Greece have jurisdiction over disputes, except where mandatory consumer or other applicable law gives you the right to bring a claim elsewhere or provides protections that these Terms cannot limit. Before filing a claim, please contact legal@glamorph.com so we can try to resolve the issue.

Changes to These Terms

We may update these Terms when the Service, providers, pricing structure, or law changes. We will post the revised Terms with a new effective date and provide additional notice of material changes where appropriate. Changes do not retroactively alter completed charges or rights that already arose. Continued use after the effective date means you accept the revised Terms. If you do not accept them, stop using the Service and cancel any renewal.

Questions?

For questions about these Terms, contact legal@glamorph.com.