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Frequently Asked Questions
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How do I get started with Glamorph?
Download Glamorph from the App Store or Google Play and sign in to your account. You can also use it in your computer's browser at app.glamorph.com. Start with the tools you need. You can set up the other features later.
Is there a free trial?
Eligible accounts may be offered a 14-day trial. Before you confirm, the app store or payment page shows whether you qualify, what is included, when the first charge will be made and the price after the trial. A trial linked to a paid subscription becomes paid unless you cancel by the stated deadline.
How does billing work?
The base subscription includes the core tools and one active appointment calendar. Before you confirm a purchase, the app store or payment page shows the final price, taxes, billing period and any trial conditions.
How do I cancel my subscription?
Cancel with the provider that billed you: Apple subscriptions for an App Store purchase, Google Play subscriptions for a Google Play purchase, or the billing section in your Glamorph account for a web purchase. Your receipt shows which provider manages it. Cancellation normally stops renewal and leaves access until the paid period ends. Contact support@glamorph.com if you need help.
Does Glamorph work without internet?
Yes, for supported core work in the iOS and Android apps. You can use client records already on your device, appointments, notes, manual payment and expense records, and local photos. Supported changes synchronize when internet returns. The web app, live online booking and processing payments require a connection.
Can I use Glamorph on multiple devices?
Yes. Supported changes synchronize between the mobile apps and app.glamorph.com when you have internet. Core records already stored on your mobile device remain available without a connection. Online services still need internet.
Is my data safe?
Glamorph protects data with encrypted connections and access permissions for accounts and team roles. We do not sell personal data. No system guarantees absolute security. The Privacy Policy explains our providers, storage, retention and deletion practices.
Who owns my data?
You keep ownership of the photos, client records and notes you upload. We handle personal data for the purposes explained in the Privacy Policy and, where we act for your business, under the Data Processing Agreement. Shared business records may remain with the workspace when a member leaves.
Does Glamorph provide a Data Processing Agreement?
Yes. Our standard Data Processing Agreement (DPA) forms part of the Terms when Glamorph processes client or team data on your behalf. You can read it below. If you need a separately signed copy or have questions about your organization’s requirements, contact support@glamorph.com.
Which platforms is Glamorph available on?
Glamorph is available for iOS, Android and in a browser at app.glamorph.com. Availability of work without internet, payment collection, file uploads and device-specific functions depends on the platform, country, account and connection.
Can I use Glamorph with my team?
Yes. Add each team member, choose who takes appointments and invite the people who need their own account. Each person's role determines which records and features they can view or manage.
Does adding team members cost extra?
Adding a person or sending a login invitation does not itself add a subscription fee. Calendar capacity is based on active calendars that can take bookings, with the first included. The app store or payment page shows the price for your selected plan before you buy.
How do I delete my account?
In Settings, open Account and choose Request Deactivation. Your account is suspended immediately. You can reactivate it during the next 30 days. After that, it becomes eligible for deletion review. Permanent deletion needs administrator confirmation. Shared-workspace records and legally required records may remain, as explained in the Privacy Policy. Cancel your subscription separately with the provider that billed you.